Across more than 200 branches, 5 call centers, 4 data centers, and over 2.500 servers, a large banking group needed a clearer, faster view of how its applications and infrastructure were performing. Proactive detection of issues, real user monitoring for mobile apps, and full transaction visibility across a multicloud environment were all missing pieces, and incident resolution times needed to come down.
With the design and operation of an Observability Competence Center powered by Datadog, telemetry from infrastructure, applications, user experience, and business services is now correlated in a single pane of glass. Immediate benefits:
- Detect performance and availability issues before they affect critical services;
- Monitor the real experience of mobile app users in real time;
- Trace transactions end to end across multicloud applications and backend platforms;
- Resolve incidents faster, with continuous gains in operational responsiveness;
Main results
To know more download the success story
Mobile app insights
Mobile app monitoring now captures detailed usage and performance data
Backend traceability
Requests can be traced across every backend service up to the mainframe
Website availability
Website uptime and availability are visible in real time and historically
Business transaction tracking
Business transactions are tracked through tailored operational indicators
Data-driven KPIs
Real-time and historical KPIs support faster, data-driven decisions
Proactive alerting
Proactive alerting improves resilience and speeds up incident response
This Competence Center keeps expanding its scope as the bank's technology landscape evolves, sustained by a dedicated Noesis team that configures, operates, and continuously tunes the Datadog platform. To see the full scope of the implementation, the four pillars behind it, and the results achieved, download the use case.
