On March 5, Noesis participated in the OpenText Summit Benelux 2026, an event that brought together technology leaders, IT Service Management (ITSM) specialists, and digital transformation professionals to explore the future of IT operations.
In a context of increasing technological complexity—marked by multiple platforms, distributed teams, and interconnected digital services — IT Service Management (ITSM) emerged as a central theme, taking on a strategic role in ensuring business continuity, operational efficiency, and data-driven decision-making.
Throughout the event, a key focus was the shift from reactive models to proactive service management approaches, supported by automation, integrated platforms, and trusted enterprise data, enabling organizations to anticipate issues before they impact the business.
Key topics discussed included:
- Modern ITSM strategies for managing complex service ecosystems
- Integration between ITSM and business processes
- Automation of operational workflows to reduce repetitive tasks
- Adoption of AI powered by trusted enterprise data
Despite the growing investment in Artificial Intelligence, it became clear that its success depends on high-quality data, as well as strong governance and security practices. Without these foundations, organizations face risks related to reliability, transparency, and compliance.
Through its partnership with OpenText, Noesis supports organizations in implementing integrated ITSM solutions aligned with real business needs. This approach delivers tangible outcomes, including increased service continuity, improved operational resilience, better system integration, and faster, more informed decision-making.
As digital ecosystems continue to grow in complexity, the ability to combine information management, automation, Artificial Intelligence, and service management will be critical to scaling operations with efficiency, control, and compliance — reinforcing Noesis’ commitment to supporting organizations in their digital transformation and positioning ITSM as a true driver of business value.
