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Article: Noesis launches chatbot in the banking sector
Noesis developed and implemented a solution using conversational artificial intelligence technology to help a well-known international bank, that operates in Portugal, to respond more quickly and efficiently to the growing number of calls related to moratorium processes.
Noesis’ chatbot offers a better customer experience in its interaction with the bank, automates processes while optimizing responsiveness.
The virtual assistant allows the client to autonomously and intuitively access all the information necessary to initiate the moratorium request process, being guided by the Bot throughout the entire process.