Building Security into the Customer Experience Journey

Moderator: Bruno Horta Soares (IDC)

Speakers: José Gomes (Noesis); Manuel Dias (Microsoft Portugal)

 

As the complexity of the digital economy grows, and companies expand their digital footprint, the need for optimal customer experiences within the secure customer journey will only grow.

 

In this roundtable, the invited speakers shared how the leading companies are stepping back to designing a secure customer journey: an engaging online and mobile experience for legitimate users safe from cyberattacks and fraudsters.