Noesis reaffirms its position at the vanguard of tech innovation with the development and technical implementation of the first chatbot with Generative Artificial Intelligence (GenAI) launched by a higher education institution in Portugal.
Developed in collaboration with ISEG - Lisbon School of Economics & Management, this initiative aims to significantly improve the experience of students, applicants and employees by providing instant and personalized answers to questions about admissions, academic programs, tuition fees, scholarships and international mobility.
Developed with Microsoft's Azure OpenAI platform, this assistant combines the robustness, scalability, and security of Microsoft's infrastructure with Noesis' technical expertise, using a carefully validated and real-time updated knowledge base. The result? A user-centric approach designed to guarantee natural interaction and a friendly tone, without rigid menus or predefined answers.
For six months, Noesis worked closely with various ISEG departments - including IT, Marketing and Academic Services - along with students and teachers, to ensure that the solution was deeply aligned with the institution's operational reality and communication needs.
João Martins, Senior Manager of Data Analytics & AI at Noesis, who led the project, believes that technology should be “a bridge between people and knowledge.” The creation of this chatbot “represents more than innovation: it is the result of the union between ISEG’s academic knowledge and Microsoft’s technological robustness. Together, we have created an accessible experience, available 24/7, that puts Artificial Intelligence at the service of Education — to inform, support, and bring people together, always,” he adds.
This project reinforces Noesis' reputation as a trusted technology partner, capable of delivering high-impact, future-proof solutions, with a relentless focus on innovation, excellence and meaningful digital transformation.
Listen to the podcast about the first AI Assistant in Higher Education in Portugal (podcast available in Portuguese):
