
"From the simplest to the most complex, daily tasks depend on a set of infrastructures and equipment that support the full operation. Maintenance and logistics are decisive in the activity, with a direct influence on the efficiency and success of operations.
On final consumer's side, a service with quality assurance is essential - a bad experience with a brand can lead a customer to withdraw completely. Failures in maintenance, customer support and general follow-up after purchase or subscription are among the main factors of dissatisfaction in service contracts. This shift in expectations has led organizations to a model in which the need for maintenance and management mechanisms arises at all stages when creating a product or service. "
To read in full in the July IT Insight!