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Personalized Customer Service: How to Deliver and Drive Loyalty?


Roundtable Personalized Customer Service

Moderator: Pedro Caria (Noesis)

Speakers: Fernando Maia (Advance Care) | Manuel Pinto (Tranquilidade) | Sérgio Martinho (Lusitania)

As competition increases, the consumer experience plays a crucial role in business success.
Based on this premise, the Customer Experience Virtual Brunch is an event that aims to address issues such as personalizing the customer journey, challenges, and opportunities to create a unique experience and thus generate and qualify more leads!
In this roundtable, the invited organizations shared their experience adopting Customer Experience solutions based on personalization and improving customer satisfaction and loyalty.
Watch the roundtable and learn more about how insurance organizations are delivering better customer experience.
(Session in Portuguese)

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